Refund policy

Return, Replacement & Refund Policy

Anchored Oaks Mercantile

Last updated: October 30, 2026

At Anchored Oaks Mercantile, every product is thoughtfully selected to reflect our appreciation for Southern heritage, family traditions, and timeless style. We want you to be delighted with your purchase and are committed to making things right when an order arrives damaged, defective, or incorrect.

Made-to-Order Merchandise

Many of our products are created specifically for you after your order is placed.

Because of the made-to-order nature of our merchandise, we do not accept returns or exchanges for:

Changes of mind or buyer's remorse
Incorrect sizes, colors, or styles selected at checkout
Personal preferences regarding the product
Items ordered accidentally

Exceptions will be made when required by applicable law.

Please carefully review product descriptions, sizing charts, and order details before completing your purchase.

Damaged, Defective, or Incorrect Items

If your merchandise arrives damaged, defective, or different from what you ordered, please contact us within 30 days of delivery.

Email: anchoredoaksfarm@gmail.com

Please include:

Your order number
A description of the problem
Clear photographs showing the damage, defect, or incorrect item

We will review your claim and, when the issue is confirmed, arrange an appropriate replacement or refund at no additional cost to you.

If a replacement is unavailable, we will offer a refund or another resolution consistent with applicable law.

The 30-day reporting period does not limit any rights you may have under applicable consumer protection laws.

Order Cancellations

Because many of our products enter production shortly after an order is placed, cancellation requests must be submitted as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before production begins.

Once an order enters production, cancellation may no longer be possible, except where required by law.

Returns and Exchanges

We do not accept routine returns or exchanges for made-to-order merchandise.

Please do not send merchandise back without contacting us first.

If a return is necessary to resolve a confirmed problem, we will provide instructions and cover any required return shipping costs.

Refunds

When a refund is approved, it will be issued to your original payment method.

Processing times vary depending on your bank or payment provider.

If you have not received an approved refund within a reasonable period, please contact us for assistance.

Orders Shipped Separately

Some merchandise is produced and shipped by different fulfillment partners. As a result, items purchased in the same order may arrive in separate packages and on different dates.

Separate shipments do not necessarily indicate missing merchandise.

Your Consumer Rights

Nothing in this policy excludes or limits any rights or remedies available under applicable consumer protection laws, including rights relating to defective, misrepresented, or undelivered merchandise.